F.A.Q.

What’s included in my order

Each Niko & I package comes with your custom made hair care products and instructions for use. You will also find the complete list of ingredients and the unique properties of your selections including how they will benefit your hair and scalp.


Can I sample before I buy?

All of our products are custom made based on your unique selections. While we can’t offer samples we do offer a hair quiz to offer suggestions based on your hair characteristics.  With our seemingly endless combo options and our 100% guarantee you are sure to be satisfied.


Do your products have [questionable ingredient]?

At Niko & I we are committed to sourcing the highest quality and premium ingredients with the breasted benefit to your hair care needs.  We’re committed to increasing knowledge and empowering clients. Because of our desire for transparency, our full list of ingredients is available prior to purchasing.  Also rest assured that we never use cheap fillers or questionable ingredients such as - mineral oil, petroleum, parabens and phthalates.


When will my products expire?

Our natural products contain delicate botanical extracts as well as floral and herbal infusions. To preserve the quality of these ingredients and your hair care experience, we recommend using within 3 months of the shipping date.


Do you test on animals?

Never have and never will. 


How long will it take to receive my order?

After you’ve made your selections your product info will be sent to our formulary. We carefully make each product one at a time. Certain items, like our conditioner bars need time to set before they can be packaged. Once your unique item is ready, it will be packaged and shipped to your door. Shipping generally takes 5-7 days, and you will receive an email with your tracking number.


What happens if I’m not happy with my product?

We’re glad to stand by our hassle free 100% guarantee. Please contact us and we will make it right. 


Can I adjust my selections?

Yes, you can make changes to your special ingredient selections until we start working on your product in our formulary workshop. Just send us an email at Hello@NikoAndI.com.


How much does shipping cost?

We keep shipping at a low cost of $0. Yes that's right, free shipping within the continental USA. 


Do you ship internationally?

Not yet, but check back soon.

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